FAQ


1Do we accept all insurances?
Yes! Trail Creek Pharmacy accepts most all insurances including CVS Caremark, Tricare and Express Scripts.
2Will my co-pay be the same at an independent pharmacy?
Will my co-pay be the same at an independent pharmacy?
3How can customers transfer their prescriptions to us?
Basically, all you have to do is provide us with your date of birth, the current pharmacy you use, and the names of the medications you want transferred.Then, we take care of transferring it and update you when its done! Click here to get started!
4Does Trail Creek Pharmacy carry the same inventory of medications as the large chain pharmacies?
Trail Creek Pharmacy maintains a large inventory of medications for their patients. There may be a time when any pharmacy, large or small, runs out of a certain medication; however we have systems in place that will have it delivered to us by the next day.
5If my insurance card has the name of a pharmacy on it, am I obligated to use that pharmacy or can I go anywhere?
You may go to any pharmacy you choose, including local community pharmacies. Due to intense competition among the large chain drug stores, many have unfortunately used unethical marketing practices to misguide people and get them into their stores. One of the tactics include printing the name of a pharmacy directly on patient’s insurance cards. This confuses many individuals into assuming they are obligated to go a certain pharmacy. Now that you know, don’t fall for their trap!
6Does Trail Creek Pharmacy offer free home delivery?
Yes! However certain restrictions apply (insurance restrictions, etc). Just check with us and we will do our best to make it work!
7Does Trail Creek Pharmacyoffer better pricing for individuals paying with cash (non-insured customers)?
Most large chain drug stores have already set the price for medications in their computer system and it cannot be changed by their employees. At Trail Creek Pharmacy, however, we are family owned and operated; thus, we have the flexibility to offer lower prices and PRICE MATCH for non-insured individuals.
8Most large chain drug stores have already set the price for medications in their computer system and it cannot be changed by their employees. At Trail Creek Pharmacy, however, we are family owned and operated; thus, we have the flexibility to offer lower prices and PRICE MATCH for non-insured individuals.
Most large chain drug stores have already set the price for medications in their computer system and it cannot be changed by their employees. At Trail Creek Pharmacy, however, we are family owned and operated; thus, we have the flexibility to offer lower prices and PRICE MATCH for non-insured individuals.
9Can medications lose their strength if they are exposed to high temperatures?
Yes. This is a growing concern, especially in Texas, where temperatures in late spring and summer can reach over 90 degrees Fahrenheit. Medications should be kept in an environment that is between 68-72 degrees, and when medications are shipped by mail order pharmacies, the temperatures in delivery trucks and mailboxes can reach over 120 degree Fahrenheit. This results in the medications losing its strength by the time it reaches you. This is the reason we have our medications delivered to us daily in temperature-controlled vehicles. Many individuals are changing from mail order to a local pharmacy. For more information on this growing problem, visit: http://dfw.cbslocal.com/2011/08/05/pharmacist-mail-order-rx-danger-in-the-texas-heat/